Bad profits, as aptly defined by marketing guru Fred Reichheld, are those gained by charging customers for things that they aren’t happy to pay for. Reichheld cites examples we all know too well – bank service charges, airline change fees, telecom roaming charges, hidden fees on mutual funds, you name it.
But what about profits made in companies where workers aren’t respected, and aren’t engaged in their work? According to Gallup, we’re talking about at least 70% of the workforce here. Aren’t profits made on disrespected workers just as bad as profits made on grudging customers?
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